Standardized software package:
The despatch software has to be a package product with a clear and transparent structure of functionality. The software has to guarantee a reliable system, even during release changes because it touches the customer’s main business.
Individual business process adaptation:
Different customers or even different plants of the same company have different business processes, organizational structures or technical requirements. This requires a very high flexible software architecture and modular design.
Prepared for worldwide deployment:
Being ready for a worldwide deployment not only means having different languages implemented. The updating strategy and country-specific needs in terms of business thinking or quality understanding also have to be taken into account. Touching the customer’s core business means to take on a high level of responsibility. Therefore, a fast and reliable maintenance structure for the whole lifecycle of the software has to be established.
Simple installation and maintenance:
According to very different skill levels of local staff, the installation and maintenance of the software product has to be kept very simple. This is very important while dealing with different kinds of interfaces to commercial or technical environment. For fast maintenance to be carried out by local service personnel, maintenance operations also have to be very simple and transparent. |
